We run a small family owned company whose focus is on creating incredible adventures for people just like you!
Keep in mind that you are choosing to participate in an adventure activity, and sometimes that calls for just simply being adventurous! Our cancellation policy is pretty straight forward.
1) If you cancel more than 48 hours in advance, there is no cancellation fee and you are welcome to reschedule or receive a refund or rain-check. If you used a special voucher to book the trip, you will be issued a new voucher by our businesses that can be used on a future adventure.
2) If you cancel between 24 – 48 hours in advance, 50% will be withheld from the refund, or a 15% rescheduling fee will be assessed.
3) If you cancel less than 24 hours in advance, or fail to show up for your trip, no refund will be given and there are no rescheduling options. You have forfeit this adventure.
If you are renting equipment and fail to return it, you will be charged additional daily rental fees for up to one week. If the equipment is still not returned one week after the intended return date, your credit card will be charged for the replacement of that equipment.
If you are renting equipment and return it significantly damaged, you will be charged either cleaning and repair costs, or replacement costs depending on the item and extent of the damage.
Reasons we will cancel or reschedule a water-sport activity:
Severe weather (thunderstorms, lightening, extremely high winds, threats of flash floods or tornadoes)
Floods - it's a river, it floods annually. We monitor the levels carefully and will shut down the business when the water is too high.
Contamination - it's only happened once in the last decade, but a severe 500 year flood caused contamination of the river back in '09. We would shut down river operations for anything like that.
Reasons why we might cancel a winter trip (location dependent):
There is a blizzard
There is an ice storm
The highways are closed
The abominable snowman steals our snowshoes
The actual temperature is below -10 degrees Fahrenheit
The windchill is below -20 degrees Fahrenheit
There is no snow at the snowshoeing location
Things we will not cancel or reschedule a reservation for:
It's too cold.
It's too hot.
It's too humid.
It's too rainy.
It's too cloudy.
It's too sunny.
It's colder where I live.
It's colder in Antarctica.
I think you get the picture. If it's not listed in our reasons why we would cancel, then it's a personal decision on your part and the choice is yours and our cancellation and refund policies apply as normal.
Reasons you might be asked to not attend a trip. If you are asked to leave due to one of the following, you will not be offered a refund or a reschedule and you have forfeit this adventure.
You are inebriated
You are severely inadequately dressed for our activities (this includes wearing jeans to winter activities)
You are wearing inappropriate footwear (do NOT wear high heel boots)
You show up on the wrong day
If you have additional questions, please do not hesitate to contact us.