• Voucher Q&A

  • Q. How do I use a voucher?

    A. On the check out screen, enter your first voucher code in the promo/discount box.  If you have more than one voucher code, enter them in the individual promo boxes that appear.  Each booking can accept up to 4 vouchers and/or promo codes. 

     

    Q. My voucher or seasonal activity expired.  Now what?

    A. If you purchased a snowshoeing voucher between October 2015 - February 2017 it will be redeemable for the full adventure due to our short and warm 2016 and 2017 snowshoeing season. Yes, your voucher may say that it is expired, but we will honor it for the original adventure through March 10th of 2018.

    A. While the promotion on the voucher may have expired, or the weather changed to no longer allow us to continue the promotional activity, the value paid for the voucher never expires.  Example:  John buys a voucher for moonlight snowshoeing and the next weekend has a skiing accident that doesn't allow him to use the voucher this winter.  The promotional activity expires, but John can use the value he paid for the voucher towards kayaking in the summer, or a backpacking trip in the fall or even towards snowshoeing next year.  The paid value of the voucher never expires.

    Please note, if you are using an expired voucher towards one of our snowshoeing experiences, enter the code TGR18WINTER along with your voucher code to reduce the overall price.

    Q. Does the value that I paid for the voucher ever expire?

    A. No.  Minnesota State law (which you can read here) requires us to honor all paid value of vouchers just like a gift card.  Honestly, it's our pleasure to do so!  So, don't loose your voucher number, it's like losing a gift card. 

    Q. I lost my voucher, will you replace it?

    A. Vouchers are like gift cards.  It is your responsibility to treat it like cash.  If lost, we are not responsible for replacing it.

    Q. Do you sell vouchers or gift cards?

    A. Absolutely!  They are available for sale on website.

    Q. I bought my voucher from a third-party vendor and I want a refund.

    A. Please contact the third-party vendor about refunds.  If you did not purchase it from us, we cannot refund you for a payment you did not make to us. 

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